AID Online Shop Returns Policy
We always want you to be satisfied with your purchase and pride ourselves on our customer service. If you wish to return goods, please note our returns policy and information on steps to take if you need to return an item.
Returns are accepted subject to our Terms & Conditions.
Making a Return
We are happy to accept returned goods in the following circumstances:
In any of the above circumstances, we will refund the cost of all monies paid, including the cost of the postage you paid for us to deliver the goods to you.
We will additionally arrange collection or refund the cost of return postage to us in circumstances 1, 2 and 3 above.
However, if you are cancelling your contract with us under the Consumer Contracts (formerly Distance Selling) Regulations, you will need to return the goods to us at your expense.
In all circumstances, we recommend that you obtain proof of delivery. If the goods are of a value exceeding 100 x the cost of a 1st class Royal Mail letter stamp, you should obtain insurance against loss.
Please return any goods with their original packaging. Items that are supplied in sealed bags, with instructions such as or similar to "non-returnable if packaging is opened", must not have been opened or tampered with.
As provided in Consumer Contracts Regulations 2014, a deduction may be made from the amount we refund you if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
Cancellation and returns
This cancellation policy does not affect your rights when we are at fault, e.g. if goods are faulty or mis-described.
You can cancel your contract before delivery. Consumers in the UK have 14 days for unwanted goods and 30 days for faulty/damaged goods to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify at no cost (except supplementary costs). To do this, please email, write to us or phone us.
We will refund your money - including the original postage charges you paid us to deliver the item to you - within 14 days. This is your right under the Consumer Contracts Regulations (replacing the former Distance Selling Regulations).
If you cancel your contract with us, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when returning items, so you should take appropriate steps to ensure the goods are returned to us safely.
Faulty or Mis-Described Goods
If there is a problem with the goods you have received please contact us to discuss the matter further on 01543 506117.
If the goods are found to be faulty or do not meet the description on our website, then within a reasonable time after delivery you may reject them and we will refund you in full. As provided in Consumer Contracts Regulations 2014, a deduction may be made from the amount we refund you if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
If a fault is found later on or if you delay in making a complaint you will still be entitled to a replacement. If a replacement is not available, you may be able to claim part or full refund of your money.
Liability
It is the buyer's responsibility to ensure that the goods are the correct fitment or application. We cannot accept responsibility for additional charges or consequential loss incurred if a product does not fit or does not give the desired results. Our liability is limited to the price paid for the goods only.
Have a query regarding returns and refunds that isn't listed? Simply get in contact with our friendly team and we'll be happy to help.
Company Head Office
AID Fuel Oils Group
Cocksparrow Lane
Huntington
Cannock
Staffordshire
WS12 4PB
