AID Fuel Oils are on hand to help you select an appropriate heating oil storage tank for your property.

While we offer both single skinned and bunded oil storage tanks, we advise the use of a bunded tank where possible for added protection. This bund is an external protective layer that can hold 110% of the inner tank, meaning no oil will leak in the event of damage or an overspill. While single skinned tanks can be used in domestic properties, they cannot be used when:

• The tank size is in excess of 2500 litres
• The tank is located within 10m of controlled water (river, ditch, septic tank, etc.)
• The tank is located where a spillage could enter an open drain
• The tank is within 50m of a well, borehole or spring
• The tank is in close proximity to any other environmental hazard

For more information on our range of heating oil storage tanks, visit our online store here or call our customer care team on 01543 506117.

Yes, we offer Kerosene plus as a more efficient home heating oil fuel. Kerosene plus helps to improve oil boiler performance by producing a better burn. Find out more about Kerosene + here.

There are various ways of paying for your oil:

1. Pay online with a debit or credit card.

2. By calling our customer care team and paying via Visa, Mastercard or Switch card.

3. By direct debit via our AID Smart Alert scheme.

This is dependent on various factors including the size of your home, how much you use your heating and the capacity of your heating oil tank.

If you’re worried about monitoring your fuel levels, we can help! With our Smart Alert scheme, we take control and monitor your tank levels for you. As soon as your tank drops below a specified level, we will schedule a prompt heating oil delivery and notify you when it’s on its way. Find out more about Smart Alert here.

Rest assured that you only ever pay for the fuel we deliver to you. When our driver makes your delivery, the fuel we put into your tank is metered on the tanker and your final payment amount recalculated based on the actual quantity delivered, meaning you’ll only pay for the fuel you receive.

Deliveries are usually scheduled within three to five working days of your order being placed. If you’re very low on oil, contact us on 01543 506117 and we will do all we can to get to you sooner.

We do also offer a next day delivery option when ordering online. You can order online here

If you run out of heating oil please contact us as soon as possible on 01543 506117. We will try and get a delivery out to you as soon as we can.

Not a problem. AID Fuel Oils have smaller 4 wheeled tankers for just such an occasion. We can use our smaller tankers and long hoses to reach properties that larger vehicles cannot so you aren't left without heating oil. If you’re concerned about accessibility to your property, give us a call on 01543 506117 to discuss your requirements.

We will send you an email the night before your delivery is scheduled, and if we have a correct mobile number on file we will send you a text message when our driver is en route to your address.

Providing our driver has safe access to your home heating oil tank you don’t need to be in when we deliver. If you have any special delivery requirements, please make sure you highlight these when ordering to avoid any issues arising.

Please make sure access gates and your tank are left unlocked. We advise that you shut away any pets or livestock or move them away from areas that will be accessed during your delivery. This ensures they are kept safe and avoids the risk of any animals escaping.

Insert a stick into your home heating oil tank until it touches the bottom. Make sure your stick is vertical and remove to see how much of it has been immersed in the oil. See where the oil is on your stick. If only the lower part is covered you know levels are getting low and you'll need to schedule a delivery soon.